Quick Note: This Privacy Policy applies to all users of free30.app. By creating an account or using our platform, you confirm that you have read and understood how we handle your personal information. If anything is unclear, reach out to us at support@free30.app before you proceed.
01 Introduction
free30 ("we," "us," or "our") is committed to protecting the privacy and personal data of every Filipino player who uses our online casino platform at free30.app. This Privacy Policy explains in plain terms how we collect, use, store, and protect your personal information when you access our website, create an account, make deposits, place bets, or communicate with our support team.
We operate in full compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and the regulations issued by the National Privacy Commission (NPC). As a Filipino player using free30, you have specific legal rights over your personal data, and we take those rights seriously.
This policy applies to all data collected through free30.app, our mobile-optimized platform, customer support channels, and any other services we provide. By using free30, you consent to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform and contact us to close your account.
02 Data Controller Information
free30 is the data controller responsible for your personal information collected through free30.app. As the data controller, we determine the purposes and means of processing your personal data in accordance with Philippine law.
We have appointed a designated Data Protection Officer (DPO) who oversees our compliance with the Data Privacy Act of 2012 and serves as your main point of contact for any data-related concerns. You can reach our DPO directly at:
- Email: privacy@free30.app
- General Support: support@free30.app
We encourage players to contact our DPO directly for any inquiries about how their personal data is being handled, including requests to access, correct, or delete data.
03 What Personal Data We Collect
free30 collects only the personal data that is necessary to provide our services, comply with legal obligations, and protect the integrity of our platform. The categories of data we collect include:
| Data Category | Examples | Why We Collect It |
|---|---|---|
| Identity Data | Full name, date of birth, nationality, government ID number | Account registration, age & identity verification (KYC) |
| Contact Data | Email address, Philippine mobile number, residential address | Account access, support communications, regulatory notices |
| Financial Data | GCash/Maya account reference, bank account (BDO, BPI, UnionBank), card last 4 digits | Processing deposits and withdrawals, AML compliance |
| Transaction Data | Deposit amounts, withdrawal history, bet history, bonus usage | Account management, dispute resolution, regulatory reporting |
| Technical Data | IP address, browser type, device type, session duration | Platform security, fraud prevention, technical support |
| Usage Data | Pages visited, games played, click patterns | Platform improvement, personalized game recommendations |
| Communications Data | Live chat transcripts, email exchanges, support tickets | Customer service, dispute records, quality assurance |
What We Don't Collect: free30 never stores full credit/debit card numbers or CVV codes. All payment processing is handled through PCI-DSS compliant payment partners.
Secure Gaming Across the Philippines
From GenSan to the Metro, your data is protected wherever you play on free30.
Privacy Built for Filipino Players
free30's privacy practices are designed with the Filipino player in mind—clear, fair, and compliant with PH law.
04 How We Collect Your Data
free30 collects your personal data through several channels:
- Direct Registration: When you create a free30 account, you provide us with your name, contact details, and date of birth directly.
- KYC Verification: When you submit government-issued ID documents to verify your identity and age (Philippine passport, UMID, driver's license, SSS ID, etc.).
- Deposits & Withdrawals: When you make financial transactions through GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet, BDO, BPI, UnionBank, or Visa/Mastercard.
- Gameplay Activity: Automatically generated through your use of our casino games and betting features.
- Support Interactions: When you contact our team via live chat or email, we record those conversations.
- Cookies & Device Data: Automatically collected when you browse free30.app (see Section 09 for details).
- Third-Party Verification: From identity and fraud prevention services we use to fulfill our KYC and AML obligations.
05 Why We Use Your Personal Data
free30 processes your personal data only for specific, legitimate purposes. Here's a breakdown of what we do with your information and the legal basis for doing so under the Data Privacy Act:
- Account Management: To create, maintain, and secure your free30 player account. (Contractual necessity)
- Identity & Age Verification: To confirm you are at least 21 years of age and eligible to play. (Legal obligation)
- Payment Processing: To process deposits, withdrawals, and refunds in Philippine Peso (₱). (Contractual necessity)
- Fraud Prevention & AML Compliance: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct. (Legal obligation)
- Customer Support: To respond to your queries, resolve disputes, and improve our service. (Legitimate interest)
- Responsible Gaming: To monitor play patterns and enforce self-exclusion or limit requests. (Legal obligation / legitimate interest)
- Platform Improvement: To analyze usage data and enhance the free30 platform experience. (Legitimate interest)
- Regulatory Reporting: To fulfill our reporting obligations to relevant Philippine gaming authorities. (Legal obligation)
- Marketing Communications: To send you promotional offers and bonus notifications—but only if you have opted in to receive them. You can opt out at any time. (Consent)
Marketing Opt-Out: You can unsubscribe from free30 promotional emails at any time by clicking "Unsubscribe" in any marketing email or by contacting support@free30.app.
06 Data Sharing & Third Parties
free30 does not sell your personal information to third parties. We share data only in the following limited circumstances, and only to the extent necessary:
- Payment Processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet-connected banks, BDO, BPI, UnionBank, Visa, and Mastercard—to process your financial transactions.
- Identity Verification Providers: Third-party KYC and AML services used to verify your identity and comply with Philippine regulations.
- Game Software Providers: Our certified gaming providers receive anonymized or pseudonymized gameplay data necessary to operate their games on our platform.
- Regulatory Authorities: Philippine gaming regulators and government agencies when required by law or court order.
- IT & Security Service Providers: Hosting and cybersecurity partners who process data on our behalf under strict data processing agreements.
All third parties who process personal data on behalf of free30 are bound by contractual obligations to handle your data securely and only for the specific purpose authorized by us. We do not permit our third-party service providers to use your personal data for their own marketing purposes.
International Transfers: Where data is transferred outside the Philippines, we ensure adequate protection is in place in compliance with the Data Privacy Act of 2012 and NPC guidelines.
07 How Long We Keep Your Data
free30 retains your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our general retention guidelines are:
- Active Account Data: Retained for as long as your free30 account is active.
- Transaction Records: Retained for a minimum of 5 years from the date of the transaction, in line with Philippine AML and gaming regulations.
- KYC / Identity Documents: Retained for 5 years after account closure or the date of last activity.
- Support Communications: Retained for 3 years after the issue is resolved.
- Marketing Opt-In Records: Retained until you withdraw consent.
After the applicable retention period, your data is securely deleted or anonymized so it can no longer be linked back to you. If you request account closure, we will process your request within 5 business days and begin the data deletion process in accordance with our retention schedule.
08 Security Measures
free30 takes the security of your personal data seriously. We have implemented a range of technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, and destruction:
- SSL/TLS Encryption: All data transmitted between your browser and free30.app is encrypted using 256-bit SSL technology.
- Firewalls & Intrusion Detection: Our servers are protected by enterprise-grade firewalls and continuously monitored for suspicious activity.
- Access Controls: Personal data is accessible only to authorized free30 personnel who require it to perform their job functions.
- Secure Data Storage: All stored data is encrypted at rest using industry-standard encryption protocols.
- Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities.
- Two-Factor Authentication: Available on your free30 account to add an extra layer of protection against unauthorized login.
While we work hard to protect your data, no system is 100% impenetrable. In the unlikely event of a data breach that affects your personal information, we will notify you and the National Privacy Commission (NPC) within 72 hours of discovery, in accordance with the Data Privacy Act of 2012.
09 Cookies & Tracking Technologies
free30 uses cookies and similar tracking technologies to improve your experience on our platform. Here's what we use and why:
- Essential Cookies: Required for the platform to function. These enable login sessions, game loading, and basic navigation. You cannot opt out of these without losing core functionality.
- Analytics Cookies: Used to understand how players interact with free30—which pages are visited most, how long sessions last, and where players encounter issues. This helps us improve the platform.
- Preference Cookies: Remember your settings and preferences, such as language and display options.
- Security Cookies: Help us detect fraudulent activity and protect your account from unauthorized access.
You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not affect your ability to play on free30, but some features may work differently. We do not use third-party advertising cookies or share cookie data with ad networks.
10 Your Rights as a Filipino Data Subject
Under the Data Privacy Act of 2012, you have the following rights regarding your personal data held by free30. We are committed to honoring every request promptly and transparently:
Right to Access
Request a copy of the personal data free30 holds about you, including how it is being used.
Right to Rectification
Ask us to correct inaccurate or incomplete personal data in your free30 account.
Right to Erasure
Request deletion of your personal data when it is no longer needed or when you withdraw consent, subject to legal retention requirements.
Right to Object
Object to the processing of your personal data for direct marketing purposes at any time.
Right to Data Portability
Receive a copy of your personal data in a structured, commonly used format for transfer to another service.
Right to Withdraw Consent
Withdraw consent for data processing activities based on consent (e.g., marketing emails) at any time without penalty.
Right to Lodge a Complaint
File a complaint with the National Privacy Commission (NPC) if you believe your data rights have been violated.
Right to Restriction
Request that we restrict processing of your data while a complaint or accuracy dispute is being resolved.
To exercise any of the above rights, please contact our Data Protection Officer at privacy@free30.app. We will respond within 15 business days as required under the Data Privacy Act.
11 Children & Minors
free30 is strictly an adults-only platform. We do not knowingly collect personal data from individuals under 21 years of age. As part of our registration and KYC process, we require age verification from all players.
If we discover that a minor has created a free30 account or provided us with personal data, we will immediately close the account, void all associated transactions, and delete all personal data collected from that individual as quickly as technically possible.
If you believe a minor has gained access to free30, please contact us immediately at support@free30.app or privacy@free30.app so we can take action without delay.
12 Changes to This Privacy Policy
free30 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page.
- Send a notification to your registered email address at least 7 days before the changes take effect.
- Display a prominent notice on free30.app informing you of the update.
Your continued use of free30 after the effective date of any Privacy Policy update constitutes your acceptance of the revised policy. We recommend reviewing this page periodically so you're always aware of how we handle your data.
13 Contact Our Data Protection Officer
If you have any questions, concerns, or requests related to your personal data and how free30 handles it, please don't hesitate to get in touch with our dedicated Data Protection Officer:
- DPO Email: privacy@free30.app
- General Support: support@free30.app
- Live Chat: Available 24/7 on free30.app
- FAQ: Visit our FAQ page for quick answers
For escalated concerns or if you believe your data rights have been violated, you may also contact the National Privacy Commission of the Philippines directly.
This Privacy Policy is governed by the laws of the Philippines, specifically the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations.
